The City and County of San Francisco established the 311 line to provide an easy-to-remember telephone number that connects residents, businesses, and visitors to customer service representatives ready to help with information and service requests.
But telephoning is so last century.
Now you can reach the same customer service reps 24/7 via Twitter from your computer or SMS-enabled cell phone.
Get details on the program or skim the SF311 Twitter page first.
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